We operate to a strict standard of quality control in all of our manufacturing facilities. We are currently operating at a 99.99% defect-free rate, and we'll always work to resolve any quality issue as soon as possible. When speaking to your PaperPak representative about the issue, please have ready as much information as possible about the problem, which will help us to help you. Contact Us for more information.
Yes, we are able to send samples and we do not charge for this service. For sample requests Contact Us and advise us of your preferred product.
GSM is the abbreviation for grammage, or the weight of material. The GSM of a product does not always correlate to the strength of a product, with other factors having an impact on the strength of a bag. We don’t publish the GSM of our products, but each product page does show the carry weight the bag is capable of, determined by our rigorous testing.
If you know the code of a particular product, you can try searching for it in the search bar above. If a product that you are looking for is not available on our website, it may have become obsolete. Please contact a member of our PaperPak team who can recommend a suitable alternative.